FAQ

Are the book written in English?
No, they are written in bahasa Indonesia, except we stated otherwise in description. For now, some of the books that written in english are poetry and classics (please check the description)

Which countries do you deliver to?
Hanabooktopia use the Indonesia Post to ship the book to you.
Indonesia Post is a member of EMS ( international postal Express Mail Service) , so we can only ship to member of EMS. You can see the member of EMS here or here.

Unfortunately due Covid-19, Indonesia post office currently does not accept package that ship to Afghanistan, Brunei Darussalam, Cuba, India, Iraq, Iran (Islamic Rep.), Korea (Dem People’s Rep Of) / (North Korea), Lebanon, Libya (State Of.), Macao, St Pierre & Miquelon, Netherlands Antilles, Pitcairn Islands, Syrian Arab Republic, Tristan Da Cunha, Tajikistan, Thailand, Timor-Leste (Dem. Rep.), South Africa, and Zaire.

And for Russia, unfortunately, we can only ship to office or institution address. Please write “your office/institution name” in the first name field, and write “attention your name” in the last name field.
We also need copy of your ID to ship to Russia. It is requirement from Indonesia custom.

Another way to find out whether We ship to your country or not: If after entering your delivery address and selecting your country, the shipping price does not show up, it means we can not ship the book to you. We are very sorry for the inconvenience.

What payment method can I use?
We accept Paypal, all major credit and debit card via Paypal and it will charge you in USD (US Dollar). We also accept payment from all major credit and debit card via Midtrans and it will charge you in IDR (Indonesia Rupiah).

How much the shipping cost?
The price is vary per country but usually it is around $35-$45 dollar per kg, and the accurate amount of shipping will be calculated at checkout.

Why do you ask telephone number?

a valid telephone number is required since Indonesia Post Office ask for it, and the telephone number will not be used for any other purpose other than to be given to the delivery courier/driver.

How can I track my package?

You can track the parcel/package on http://ems.posindonesia.co.id/ or https://www.17track.net/en
The tracking info will appear within 24-48 hours approximately after the tracking number has been given.

Once the package has arrived in your country, you can also use the tracking info in your local post office website to track your package status. Ex: If you live in United States, once the package arrive in US, you can track the parcel/package on https://tools.usps.com/

Processing Time
We will ship your order within 3-14 business days (Monday-Friday) using Indonesia Post. We will inform shipping tracking number to you, so you can check your package status.

International deliveries will arrive in about 2-5 weeks via Indonesia Post International. Please note that these are estimates before global pandemic covid-19/coronavirus happened.

Since deliveries are impacted due to Coronavirus, orders will take longer than expected to arrive. Please allow extra time as delivery times can vary (due to customs and Coronavirus restriction measure).

IMPORTANT: HANABOOKTOPIA is not responsible for lost or stolen packages. We ensure that your orders are handed to the courier safely and in good condition, but once it is in the courier, whatever happens to the package is out of our hands.

Returns & Exchanges
We are sorry, but Hanabooktopia does not accept returns or exchanges. Please read the product description carefully before placing your order. If there is another issue, please do not hesitate to contact me.

Value Added Tax (VAT)
All prices displayed on Hanabooktopia website are exclude of your local Tax. When ordering goods from hanabooktopia for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Hanabooktopia

Is there any cheaper shipping option?
Before covid19, Indonesia post office provide Regular International shipping option. It is cheaper but the differences only $1-2 cheaper than EMS rate (our current shipping option) and it take longer to arrive (more than 2 week) thus We decided that we are no longer provide the cheaper shipping option. 

Unfortunately, now because Covid19, Indonesia Post Office is no longer providing Regular shipping option, and only offer EMS. 
We are very sorry for the inconvenience that we can not offer you the cheaper shipping option. 

Is there any testimony from previous customer?

Yes, You can see testimonies from some our customer here, here, here, here and here.


If you have any more question/book request, don’t hesistate to message us or send email to contact@hanabooktopia.com