FAQ

Are the book written in English?
No, they are written in bahasa Indonesia, except we stated otherwise in description. For now, some of the books that written in english are poetry and classics (please check the description)

Which countries do you deliver to?
Hanabooktopia use the Indonesia Post to ship the book to you.
Indonesia Post is a member of EMS ( international postal Express Mail Service) , so we can only ship to member of EMS. You can see the member of EMS here or here.

Another way to find out: If after entering your delivery address and selecting your country, the shipping price did not show up, it means we can not ship the book to you. We are very sorry for the inconvenience.

What payment method can I use?
We accept all major credit and debit card via Midtrans and it will charge you in IDR (Indonesia Rupiah). We also accept Paypal, all major credit and debit card via Paypal and it will charge you in USD (US Dollar).

How much the shipping cost?
The price is vary per country but usually it is around $35-$40 dollar per kg.

Why do you ask telephone number?

a valid telephone number is required since Indonesia Post Office ask for it, and the telephone number will not be used for any other purpose other than to be given to the delivery courier/driver.

How can I track my package?

You can track the parcel/package on this website http://www.posindonesia.co.id/ Under “lacak kiriman” or http://ems.posindonesia.co.id/
The tracking info will appear within 24-48 hours approximately after the tracking number has been given.

Once the package has arrived in your country, you can use the tracking info in your local post office website to track your package status. Ex: If you live in United States, once the package arrive in US, you can track the parcel/package on https://tools.usps.com/

Processing Time
We will ship your order within 3-7 business days using Indonesia Post. We will inform shipping tracking number to you, so you can check your package status. International deliveries will arrive in about 1-5 weeks via Indonesia Post International. Please note that these are estimates only and orders can sometimes take longer than expected to arrive. Please allow extra time as delivery times can vary (due to customs).

IMPORTANT: HANABOOKTOPIA is not responsible for lost or stolen packages. We ensure that your orders are handed to the courier safely and in good condition, but once it is in the courier, whatever happens to the package is out of our hands.

Returns & Exchanges
We are sorry, but Hanabooktopia does not accept returns or exchanges. Please read the product description carefully before placing your order. If there is another issue, please do not hesitate to contact me.

Value Added Tax (VAT)
All prices displayed on Hanabooktopia website are exclude of your local Tax. When ordering goods from hanabooktopia for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Hanabooktopia

Is there any cheaper shipping option?
Yes, but Indonesia post office has been raised their shipping rates, so now the differences only $1-2 cheaper than EMS rate and it take longer to arrive (more than 2 week) thus we decided we are no longer provide the cheaper shipping option. We are very sorry for the inconvinience.


If you have any question/book request, don’t hesistate to message us or send email to contact@hanabooktopia.com